Delete your account

01How to delete your account

The Nafroo app doesn’t have a delete-account button yet, so you ask us by email. It takes a minute.

1. Email us from your account’s email address

   Send an email to support@nafroo.com from the email address you use to sign in to Nafroo, with the subject “Delete my account”. The button fills this in for you.

   Email a deletion request

   No email app on this device? Write to support@nafroo.com from any email service.

2. We check that it’s you

   If the email comes from the address you sign in with, that is usually enough. If it doesn’t, we will ask you to confirm from that address, so nobody else can delete your account.

3. We delete your account

   We delete your account and its data within 30 days of confirming your request, and email you when it’s done.

02Delete some data, keep your account

You can delete these yourself in the app at any time:

• a single scan, together with its photo;
• your whole scan history, from Profile › Clear scan history;
• calorie entries and water entries;
• family profiles.

For anything else, such as your saved approximate location or photos from scans that failed, email support@nafroo.com and tell us what to delete.

03What we delete

• Your sign-in details: email address, name, Google profile photo link, password hash and sign-in sessions.
• Your profile, plan and trial details, and any plan we gave you.
• Your food profile and family profiles.
• Your scan history and all your scan photos, including photos from scans that failed.
• Your calorie and water logs, body details, goals and their history.
• Your approximate location and time zone.
• Your badges, usage counts and the messages we sent you.

04What we keep, and for how long

• Our admin log. Records of actions our team took on your account (for example plans given, messages sent, scans removed with the product name, and the deletion itself), with your email address and the date. We keep them for 2 years as proof of what was done, then delete them.
• Dismissed announcements. A record of which team-wide messages you dismissed, linked only to an account ID that no longer exists. It is deleted within 30 days.
• Sign-in protection records. A count of wrong password attempts for your email address, if there were any, and counts of sign-in requests from IP addresses, used to stop abuse. They are deleted automatically within 30 days.
• Backups and service logs. Copies in our hosting provider’s backups and logs, and email logs at Resend, are deleted automatically within 30 days. Photos and text already sent to Google and SerpApi for analysis are handled under their terms.

For more detail, see How long we keep it in our Privacy Policy.

05Questions

If you get stuck, or want to know what we hold about you before you delete it, email support@nafroo.com.